be prepared Very nice fire box and mantel. Be prepared to do some craftsmanship. Mantel has no lines or pre-drilled holes must measure and level before you assemble. Found it easier by having a few wood clamps around. If you purchase a blower with it pretty much have to take apart the fire box to install.
Huge and great buy Bought this for our restaurant in Venice Beach and it has been a huge hit. The sales girl helped me with all the options and standard features. Its expense, but really makes a space.
Beautiful! Good customer service from start to finish. We love this fireplace. Wish it could be closed off on the exterior side, when we don't want it, but besides that it looks great and functions better.
Completely changed our living room Bought this for our wood burning fireplace. They fit perfectly and the logs look amazing. We love the ember and lava rock look. The sales department was great in helping to pick this out.
Exactly as Promised Exactly as you promised and predicted, I received my rock wool today. I cannot tell you how impressed I am with the speed and quality of your initial customer service and subsequent customer service to ensure that I received the rock wool that was not included in my order (inadvertently, I am sure). Cudos to you for such great service! Thank you very much. I love my new Monessen fireplace insert. "In a completely rational society, the best of us would be teachers and the rest of us would have to settle for something less, because passing civilization along from one generation to the next ought to be the highest honor and the highest responsibility anyone could have." Lee Iacocca "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." Maya Angelou
Fast shipping, helpful customer service We ordered this fireplace for a new house we are building. The company was great and worked with my contractor on determining which venting parts we needed to order. Everything shipped next day and the fireplace looks great!